سياسة الاسترجاع

We want you to be completely happy with your orders. Unfortunately, we don't offer refunds.

In case of the Unavailability of a fabric, the customer will be offered other fabrics or will be given the choice of choosing another design.

Return or exchange is only available for basics and ready-to-wear items. It's not available for customize items.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

Returns that are damaged, soiled, altered or perfumed will not be accepted and will be sent back to the customer.

A customer will be given store credit only for the price of the item returned excluding any taxes, duties or shipping paid.

Store credit expires in 6 months from the day of purchase.

Alteration service not available on ready to wear items.

One-time exchange is allowed, but the customer has to pay the shipment charges.